Mtando Naturals Privacy Policy
Effective Date: 04 October 2025
Website: https://mtandonaturals.co.za
Email: contact@mtandonaturals.co.za
Introduction
Mtando Naturals values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, interact with us on social media, make a purchase, or subscribe to our communications.
By using our website, social channels, or services, you agree to the terms outlined in this policy.
Information we collect
We may collect the following types of information:
Personal Information
- Name and surname
- Email address
- Phone number
- Delivery or billing address
- Payment details (processed securely via third-party payment providers)
Automatically Collected Data
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
Social Media and Messaging Apps
When you interact with us via Instagram, Facebook, WhatsApp, or other platforms, we may collect information you share with us, such as your name, contact details, or delivery preferences.
How we use your information
We use the information we collect to:
Comply with legal obligations
Process and fulfill your orders
Communicate with you about your purchases, promotions, or inquiries
Provide customer support and respond to your messages
Send newsletters, marketing emails, or special offers (only with your consent)
Improve our website, products, and services
How we share your information
We respect your privacy and will never sell your information. However, we may share it with trusted third parties, including:
- Courier and logistics partners (for deliveries)
- Payment gateways (e.g., PayFast, Yoco) to process payments securely
- Email marketing platforms (for newsletters and campaigns)
- Website hosting providers and IT service providers to support site operations
All third parties are required to handle your data in compliance with South African privacy laws (including POPIA).
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, track website performance, and offer personalised content.
You can manage or disable cookies in your browser settings, but some features of the site may not function properly without them.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or record-keeping purposes).
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights (POPIA Compliance)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Withdraw consent to marketing communications at any time
- Request deletion of your personal data (where legally permissible)
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at contact@mtandonaturals.co.za.
Security Measures
We use appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
International data transfers
Some of our third-party service providers may store or process data outside of South Africa. In such cases, we ensure that your data receives the same level of protection as required under local law.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website and services after changes means you accept the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 contact@mtandonaturals.co.za
🌐 https://mtandonaturals.co.za