Effective Date: 04 October 2025
Website: https://mtandonaturals.co.za
Email: contact@mtandonaturals.co.za
Introduction
Welcome to Mtando Naturals 🌿
By visiting or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our site or placing an order.
By placing an order through our store, you acknowledge and agree to the terms outlined below.
General Information
Mtando Naturals is a South African–based wellness brand offering natural herbal supplements and self-care products. By accessing this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
Product & Information Use
Our products are designed to support wellness and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any new supplement — especially if pregnant, nursing, or taking other medication.
Orders & Payments
All prices are listed in South African Rand (ZAR).
Payment must be completed before an order is processed.
We reserve the right to refuse or cancel any order suspected of fraud or misuse.
💳 Secure payment options are available through trusted gateways.
Shipping & Delivery
Orders are processed within 1–7 business days.
Delivery times vary depending on your location.
We’re not responsible for delays caused by couriers, weather, or other unforeseen circumstances.
📦 Once your order ships, you’ll receive an email or SMS with tracking details.
No Returns Policy
For hygiene, health, and safety reasons, we do not accept returns or exchanges on any of our products once they have been dispatched. This applies to all herbal capsules, teas, bath products, and any other consumable items sold through our online or physical sales channels.
No Refunds Policy
All sales are final. We do not issue refunds for:
Delays caused by couriers once the parcel has left our premises
Change of mind after purchase
Incorrect product selection by the customer
Opened or used products
Damaged or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery with clear photos and your order number.
We will review the claim and, if approved, we may:
- Resend the correct product at no additional cost, or
- Offer a store credit or replacement (case-dependent)
We reserve the right to decline claims that do not include sufficient proof or that are submitted after the 48-hour window.
Order Cancellations
Orders may only be cancelled before dispatch. Once an order has been shipped, cancellations are no longer possible.
Private policy
We respect your privacy and handle your data responsibly. Personal information collected during checkout or account creation is used only for order processing, communication, and delivery.
Read our Privacy Policy for full details. 🔒
Intellectual Property
All images, text, logos, and designs on this website are the property of Mtando Naturals.
You may not copy, reproduce, or use them without written consent.
Limitation of Liability
Mtando Naturals will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Changes to these Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be posted here with the new “Last Updated” date.
Contact Information
For any issues or questions regarding your order, you can reach us at:
📧 contact@mtandonaturals.co.za
🌐 https://mtandonaturals.co.za